Kcom signs five year contract with Leeds United
Comms Dealer 21/8/13
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to help them manage ticket demands from their fans.
The communications business has upgraded the club's contact centre with the latest Avaya technology, allowing them to handle a higher number of ticket sales and enquiries.
The new contact centre facility is fully operational and has the ability to record and monitor calls so that Leeds United can measure volumes and quality of calls as well as plan around their peak call times.
Leeds United home ground, Elland Road, has the capacity to hold over 37,000 people. With 23 home league matches every season the number of calls per day can rise up to 700, which means having a dynamic contact centre that can manage large amounts of calls is essential.
Stephen Long, Managing Director at Kcom, said: "We understand how important it is to have a fully functional and reliable contact centre so that fans can easily get in touch to get their tickets for the next game."
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to help them manage ticket demands from their fans.
The communications business has upgraded the club's contact centre with the latest Avaya technology, allowing them to handle a higher number of ticket sales and enquiries.
The new contact centre facility is fully operational and has the ability to record and monitor calls so that Leeds United can measure volumes and quality of calls as well as plan around their peak call times.
Leeds United home ground, Elland Road, has the capacity to hold over 37,000 people. With 23 home league matches every season the number of calls per day can rise up to 700, which means having a dynamic contact centre that can manage large amounts of calls is essential.
Stephen Long, Managing Director at Kcom, said: "We understand how important it is to have a fully functional and reliable contact centre so that fans can easily get in touch to get their tickets for the next game."
